At Elitewardrobez, managed by Urbanloop Store, our focus is to ensure a seamless and stress-free shopping experience for men’s clothing. Within this policy, “we,” “our,” and “us” refer to Urbanloop Store, while “you,” “your,” and “user” apply to customers placing orders on our platform.  

We recognize that situations may arise where an order needs to be cancelled. This Cancellation Policy explains the applicable rules, conditions, and process related to order cancellations.  

Cancellation Prior to Shipment  

• Orders may be cancelled within 24 hours of being placed or before dispatch, whichever occurs earlier  
• Cancellation requests must be submitted by contacting our customer support team via email  
• Upon approval, the entire order amount will be refunded to the original payment method within 5–7 business days  

Orders After Dispatch  

• Orders cannot be cancelled once they have been shipped  
• Customers may request a return after delivery in line with our Return & Refund Policy  

Changes to Orders  

• Product or delivery address modifications are not permitted after order placement  
• If changes are required, eligible orders must be cancelled and a new order placed  

Support for Cancellations  

For any assistance or inquiries related to order cancellations, please reach out to our customer support team at:urbanloopstoreinfo@gmail.com.